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Frequently Asked Questions

Shipping

How long does shipping take?

Shipping time usually depends on the delivery location and the shipping method selected at checkout. Most orders are processed within 1–2 business days and delivered within 3–7 business days.

How can order shipping status be tracked?

After an order is shipped, a confirmation email with a tracking number is provided. The tracking number can be used on the courier partner’s website to check the delivery status in real time.

Are there any shipping charges?

Shipping charges may vary depending on the order value, delivery location, and selected shipping option. Some orders may qualify for free shipping if they meet the minimum purchase requirement.

PAYMENT

What payment methods are accepted??

Major payment options such as credit cards, debit cards, online banking, and popular digital wallets are accepted. Availability of payment methods may vary depending on the customer’s location and the selected currency.

Is the payment process secure?

Yes, all transactions are processed through secure and encrypted payment gateways. Security protocols are used to protect personal and financial information during the checkout process.

What should be done if a payment fails?

If a payment attempt fails, customers can try again using the same method or choose a different payment option. Checking card details, account balance, or internet connection may help resolve the issue before retrying the transaction.

ORDER & RETURNS

How can an order be placed on the website?

Browse the product collection, choose the desired item, select the required options such as size or color, and click the add to cart button. After reviewing the cart, proceed to checkout, enter shipping details, choose the preferred payment method, and confirm the order.

Can an order be cancelled after it has been placed?

Once the order is processed or shipped, cancellation may not be possible. In such cases, the return option can be used after receiving the product according to the return policy.

What is the process for returning a product?

The item should be unused, in original condition, and include the original packaging. After the return request is approved and the product is received, the refund or replacement process will begin according to the store’s return policy.

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